Luke Higgs, Regional Director at SRM, recently caught up with one of our long-standing clients, Jason Smith, to hear more about his career, his role at Papa Johns, and his experience working with SRM on a major finance recruitment project.

Q: Tell us a bit about your career to date – what led you to your current role at Papa Johns, and what does your role involve?

I’ve been lucky to work for some fantastic organisations with great leaders and teams. My career has always been in finance, working with consumer brands in the leisure and hospitality space. That’s included big corporates like Whitbread and TUI, as well as private equity-backed companies like TGI Fridays and David Lloyd.

Breadth of experience has always been important to me – I’ve worked across a wide range of finance disciplines, from commercial business partnering to accounting, financial control, shared services and finance transformation.

The opportunity at Papa Johns came about unexpectedly and quite organically – it started with an informal catch-up with a former colleague, which eventually led to me being offered the role. I’ve now been here just over a year. The international business covers around 2,500 restaurants across more than 40 countries, so it’s a broad remit. I lead the finance team and am responsible for finance strategy, planning, and commercial decision support.

Q: What’s been your biggest challenge – or biggest success – in the role so far?

I’d never worked in quick service restaurants (QSR) before, so it was a new environment for me. I’d say my biggest success has been leading the transformation and implementation of a new in-house UK finance team. Alongside that, I’ve been focused on providing financial leadership to our operations teams – helping to keep everyone aligned on the areas that really drive performance.

Q: In your view, how has the role of a finance leader evolved over the years?

It’s changed a lot. When I started out, finance was much more focused on reporting and control. These days, finance leaders are expected to be strategic advisors – not just number crunchers. With the sheer amount of data available now, we’re able to support faster, smarter decision-making. It’s not just about managing the budget anymore – it’s about helping shape the future of the business.

Q: What advice would you give someone just starting out in a finance career?

A few things, really:

• Try to get as much breadth of experience as possible, rather than specialising too early. When you’re looking at a new role, think about how it will set you up for the next one and how it fits into your long-term career plan.
• Get under the skin of the numbers. Really understand what’s driving them, and spend time with the operations teams – that’s where you’ll get a real understanding of the business.
• And finally, focus on building strong relationships right across the organisation. It makes a big difference.

Q: We recently worked with you on a large recruitment project to hire 15 finance professionals into your team. Why did you choose SRM as your recruitment partner?

Recruitment is all about relationships – both from a client and a candidate perspective. I’d worked with SRM before on specific roles when I was at TUI, and they always understood the brief well. This was a large-scale project that spanned different locations, so working with one recruiter who could cover the full geography made sense.

Q: How did you find working with SRM on this project? What did we do well?

It was a good process overall. SRM provided dedicated resources for the different types of roles, which worked really well. They really understood the roles and the kind of candidates we needed – the quality of the shortlists was impressive.

Q: Were there any challenges during the project, and how did you overcome them?

There are always challenges when it comes to recruitment – it’s just the nature of it. But we tackled them by working closely together and making decisions quickly when needed.

Q: What advice would you give to someone thinking about working with a recruiter? How can they get the most from the partnership?

Make sure your recruiter really understands the brief – not just the job description, but the type of person who’ll thrive in the role. Don’t be afraid to be challenged either – a good recruiter will offer alternative views and help you see things from different angles.

get in touch

Huge thanks to Jason for taking the time to speak with us!

If you are looking to hire for your Finance team or make a career move yourself and seek a specialist recruiter who truly understands the market, we're here to help. Contact Luke Higgs in the first instance on lukehiggs@srmrecruitment.com or call +44 (0)7947 272862.